Privacy Policy

Welcome to U-Turn Utopia (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop, or communicate with us. Please read this policy carefully.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. Personal Information you provide
You may provide us with personal information when you:

  • place an order

  • create an account (if applicable)

  • contact customer support

  • join our newsletter / email list

  • leave a review

  • submit questions, feedback, or other communications

The types of personal information we may collect include, but are not limited to:

  • name

  • billing / shipping address

  • email address

  • phone number

  • payment information (e.g. via our payment processors)

  • order history

  • any optional information you submit (e.g. comments, requests, preferences)

b. Automatically Collected Information
When you visit our site, we (and third-party tools) may collect certain information automatically, such as:

  • browser type and version

  • IP address

  • pages visited on the site, date/time of visit, time spent on pages

  • referring / exit pages

  • device type (mobile / desktop)

  • cookie or pixel data (for site analytics, tracking, marketing, etc.)

c. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:

  • help remember your preferences and settings

  • understand how you interact with our site (analytics)

  • improve your experience

  • deliver marketing and advertising (when applicable)

You can control or disable cookies via your browser settings. However, disabling some cookies may limit your ability to use certain features of the website.

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  • processing and fulfilling your orders, including shipping, billing, and customer support

  • improving and optimizing the website and user experience

  • communicating with you (order updates, customer service, responding to requests)

  • sending promotional materials, newsletters, and marketing (if you subscribe / opt in)

  • preventing fraud and abuse

  • complying with legal obligations

  • analyzing site usage and behavior to improve our product offerings and services

3. Information Disclosure & Sharing

We will not sell your personal information to third parties for their marketing use, except as disclosed here.

We may share your information with:

  • Service providers & contractors: such as payment processors, shipping carriers, email and newsletter platforms, analytics providers, marketing tools, and IT hosting or security services. These parties only receive the information needed to perform the service.

  • Legal or compliance purposes: if required by law, regulation, subpoena, or to protect rights, property, or safety.

  • Aggregated or anonymized data: we may use or share this data in ways that don’t personally identify you.

If your personal data is transferred or stored by third parties, we make reasonable efforts to ensure it is stored securely.

4. Your Rights & Choices

Depending on your location and applicable laws, you may have rights regarding your personal data. These may include:

  • Accessing the personal information we hold about you.

  • Updating, correcting or deleting your personal information.

  • Opting out of marketing communications (email, newsletter).

  • Withdrawing consent if you previously provided it.

  • If you are a resident of certain U.S. states (e.g. California) or other jurisdictions with privacy laws, you may have additional rights.

If you wish to exercise any of these rights, please contact us at the email address below. We may require verification to respond.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, modification, or destruction. These include administrative, technical, and physical safeguards.

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personally identifying information from children under this age without parental consent. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

7. International / Cross-Border Considerations

If you visit the website or place orders from outside the United States, please note that your data may be transferred to, stored, and processed in the U.S. and other jurisdictions where our service providers operate. By using the site, you consent to this transfer.

8. Third-Party Links

Our website may contain links to third-party websites, services, or advertisements. These external sites have their own privacy policies. Once you leave our site, we are not responsible for how those sites handle your data.

9. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top. Your continued use of the site after changes means you accept the revised policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or wish to submit a request related to your personal data, please contact us at: admin@sharpspirit.com