Uturn Utopia

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FAQs

Has My Order Shipped?
The processing time is 2-3 business days excluding Weekends and Holidays. Selecting a faster shipping method will not make your order ship faster.

When Will I Receive My Order?
Once your order is shipped. It takes 3-12 business days for your item to be delivered excluding weekends or holidays.
*International Customersplease allow customs clearance which can take anywhere from 2-4 weeks.

Where Can I Track My Order?
If you didn't receive an order notification by email or your order is not showing under "orders" in your account. You can track your order through Paypal. Go to "Payments Sent" then find "Uturn Utopia". Click on "Details" and you should be able to view it.

What shipping methods do you offer?
For U.S. Customers:
Parcel Post (5-12 business days)
Priority Mail (2-3 business days)

For International Orders:
We offer Economic First Class Mail (4-6 weeks) Varies by Country
-Priority Mail which takes 2-4 weeks depending on your country's customs.

Is Rush Shipping Available?
At this time we're Not offering Overnight or Rush Shipping. All orders will process within 2-3 business days.

It's been 2 weeks where's my item?
Delivery can sometimes take longer than expected due to circumstance beyond our control. Packages sometimes get lost, stolen or misrouted (which means that your package probably got on the wrong plane)... Please understand that these things happen. We don't live in a perfect world. Allow at least 2 more weeks for your package to turn in. Contact us back after allowing additional time if the package doesn't turn in.

I never received my order. I think it got lost or stolen. What are you going to do?
All packages come with Free Insurance. Our Package Insurance company needs to first investigate such claim which can take about 3-4 weeks after you email us back your signed statement. False claims will be subject to PERSECUTION! Once the investigation is completed and your claim is granted. Depending on the situation. You will receive a replacement or store credit only.

I have sent you several emails and I haven't heard from you!
We answer to emails in the order they are received. Our customer service is available from Monday-Friday 11AM-5PM (Pacific Time). Please be patient when waiting to receive a reply from us during the weekend. Do not send multiple emails.

Please add sales@uturnutopia.com to your safe list and don't forget to check your junk/spam folder.

The pictures of your website are not displaying.
Please refresh your page if images are not showing.

There's something wrong with your website. It's showing an error message.
Please email us immediately to sales@uturnutopia.com and don't forget to include the error message, so we can find out what's going on.

Do you wholesale?
Yes, we do. please contact us with your personal and business information at sales@uturnutopia.com
minimum order purchase is $1000

I want to model for your website?
We're always looking for new models to shoot. However at this time we only want to work with local models within Los Angeles County. Please send us your Model Mayhem link and/or an email with a full body picture (UNEDITED) along with your measurements. We also expect you to tell us a little about yourself and for what companies you have worked for. Amateur models, Male models and Plus size female models are highly encouraged to apply! Please send your info to marketing@uturnutopia.com

What payment methods do you accept?
We are very flexible and accept a variety of payment methods including, but not limited to;
Major Debit and Credit Cards. Money Transfers through Western Union/Money Gram, and last but not least Paypal which is fast and secure.


Where are you located? I want to visit it in person to shop/return/photograph etc...
We now have a showroom in Whittier, California, United States that carries our entire clothing line and jewelry. Also limited Footwear styles.
Uturn Utopia Showroom
11940 E. Washington Blvd,
SANTA FE SPRINGS, CA 90670





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